Intelligent Enterprise article “The Seven Pillars of BI Success” closed with a success story where agile software development processes came into play. 1-800 Contacts, winner of 2006 TDWI Best Practice Award, first aligned their BI project with a call-center-incentive project. The agile software development approach fostered high value innovative ideas to allow monitoring and improvement of agent performance mainly by giving the agents a way to monitor themselves. A large part of the success was attributed to the agile approach to collaboration with users:
Before picture: “Business would shout, and IT would do a fire drill and throw something out there.”
After picture: “Better communication with users and business leaders empowered to adjust priorities [through new governance model].”
As I said in my last post, BI and PMOs have similar requirements when it comes to the problem they are solving- decentralized, non-integrated projects and information that need to be prioritized and aligned with strategies. Interesting that agile processes facilitate the increased communication required for success in BI and PMOs.
The idea of empowering collaboration with agile approaches showed that IT can deliver something that gives business users value- mainly because they are getting more of what they want.
This strategic selection of the first “BI” project in an area of great interest to the company led to going down the road of leveraging information in other areas like marketing data mining and customer segmentation. IT is enthused by their successes and the users are enthused with IT.
What examples of IT/user collaboration have you experienced? Was it on a Business Intelligence project? Did agile software development collaboration processes come into play?
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