This is a non-metal venting moment and a warning to anyone thinking about getting Hughsnet. After a long time of Dial-up internet due to living where Cable and DSL is not accessible we made an effort to step out of the world of dial-up and ventured to get Hughsnet Satellite internet. Two days later I have canceled the account and I’m back to dial-up.
First off when we first got it two days ago it was fast. It was nice being able to download things fast and watch videos online without waiting a long time to load. Here is something they don’t tell you. There is a fair access policy, meaning I was only allowed to download a total of 200 mb in a 24 hour period except for during the hours of 3am to 6 am, when I could download as much as I wanted. They never told me anything about this policy before I signed up. That 200 mb is not direct saved downloads either. Thats 200mb of anything. Pictures, streaming video/audio, whatever. They also didn’t tell me I would have to pay out of pocket at time of install for a “Non standard” installation. When I canceled they told me I had to pay for the standard install, and looking at my contract that I signed when I paid $125.00 I see nowhere in there anything about paying for standard install. They also said I had to uninstall the devices myself and send them back to which I replied:”well who’s going to pay me for my time Uninstalling it?”.
Anyway long story short, Hughsnet Satellite internet is a rip off. It’s slow and expensive ($59.99 a month). Shame on me for not looking into online reviews of Hughsnet before buying because there is a 99/1 ration of negative feedback on it. I don’t know about other satellite internet services but if hughsnet is your only option then you’re better off sticking with dial-up until you have other means. I guess I’ll be waiting until we move to a place where we can get DSL or cable internet. Good thing I didn’t cancel my dial up account yet.
Customer service is out-sourced and scripted. They do a good job sympathizing with you and telling you how sorry they are. Kind of like Paypal customer service. Maybe that’s the standard in customer service these days. JD Powers and associates My ass! The BBB will be hearing from me.
If you see the logo up top it says “Hughsnet, Broadband Unbound” That’s Lie Number 1!
Mistake made, lesson learned.