“The happier your employees are, the happier your customers are, and never the other way around!” – Phil Gerbyshak
One of the rules I’ve lived by as a manager is knowing I need to keep the folks that report to me happy, and they will keep our customers happy, and not the other way around. Though I’ve read from plenty of trusted sources that happy customers make happy employees, I’ve never ever seen that work in my life.
What do you think?
Do you think happy employees make happy customers, or do you think happy customers make happy employees?