A Pennsylvania woman is struggling with grief after she dropped off her dog at PetSmart’s grooming salon and never saw him again, as the tiny Bichon was mauled to death by another dog at the store.
Betty Miller figured that when she handed over her 12-year-old Bichon, Brewster, to the groomers at PetSmart, it would only be a little while until she got to see her pup again. Not long after, though, Miller received a call from a veterinarian telling her that Brewster had been killed by a pit bull.
“We dropped him off to get groomed, and we get a call that he’s dead,” she told WNEP.
After the attack, Brewster was rushed to the Veterinary Referral and Emergency Center in South Abington Township, but it was too late to save him.
“I felt so guilty the day it happened because we would say to him, ‘You want to go bye-bye?’ and he’d hop in that car, and he didn’t know it was going to be his last ride,” Miller recalled. “It was very, very hard. He’s been with us for 12 years. He was just a great dog.”
To make matters worse, Miller has accused PetSmart of handling the tragic situation insensitively. She also shifted blame onto the groomers for not keeping the dogs separated.
“We called corporate. They did not reach out to us, and I was very angry about that,” Miller said. “Why would you want to bring a pit bull past a small dog who’s really just bait? He was bait.”
In a statement, PetSmart claimed that “the health, safety and well-being of the pets in our care is top priority, and we immediately launched an internal investigation to better understand what led to this tragic accident.”
“We will remain in close contact with Brewster’s pet parent as we learn more,” the company added.