Next time you go running to Yelp to leave a scathing review for a business that rubbed you the wrong way, you might want to make sure you have a good lawyer. An Indiana woman has gone public with claims that a hotel is threatening to sue her and demanding she hand over hundreds of dollars after she took to the internet to document her bad experience as a guest.
âWe were juts wanting to get away and have some alone time,â said Katrina Arthur, who booked a March 2016 getaway with her husband at the Abbey Inn & Suites in Brown County, Indiana. âIt looked really pretty on the website.â
Looks can be deceiving.
âIt was a nightmare,â Arthur told WRTV. âThe room was unkept, and it looked like it hadnât been cleaned since the last people stayed there. We checked the sheets and I found hair and dirt.â
Arthur accused the hotel management of charging her $350 and threatening legal action after she went online to warn other prospective guests about her awful stay at the hotel. Her situation got the attention of the Indiana Attorney Generalâs office, which filed suit against the hotel earlier this month contending that it violated the Indiana Deceptive Consumer Sales Act.
Given that she wanted to make the most of her trip, Arthur didnât set out to have a miserable experience at the Abbey.
âWe didnât see anybody we could talk with, so I decided to call the number that goes to the front desk and it automatically went to a lawyerâs or something weird like that,â she recalled. âI actually had to clean the room myself.â
When she later received an email from the hotel asking for a review, Arthur decided to tell the truth about her stay â only to get slapped with a hefty charge and a scary letter threatening a lawsuit. She promptly deleted the review.
âI feel like they were punishing me for being truthful and I donât think thatâs fair,â Arthur lamented. âI was very angry they had done that.â