Hotel Charged, Threatened To Sue Woman Over Negative Review

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Wed, Dec 20 - 9:19 pm EST | 1 month ago by
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    Next time you go running to Yelp to leave a scathing review for a business that rubbed you the wrong way, you might want to make sure you have a good lawyer. An Indiana woman has gone public with claims that a hotel is threatening to sue her and demanding she hand over hundreds of dollars after she took to the internet to document her bad experience as a guest.

    “We were juts wanting to get away and have some alone time,” said Katrina Arthur, who booked a March 2016 getaway with her husband at the Abbey Inn & Suites in Brown County, Indiana. “It looked really pretty on the website.”

    Looks can be deceiving.

    “It was a nightmare,” Arthur told WRTV. “The room was unkept, and it looked like it hadn’t been cleaned since the last people stayed there. We checked the sheets and I found hair and dirt.”

    Arthur accused the hotel management of charging her $350 and threatening legal action after she went online to warn other prospective guests about her awful stay at the hotel. Her situation got the attention of the Indiana Attorney General’s office, which filed suit against the hotel earlier this month contending that it violated the Indiana Deceptive Consumer Sales Act.

    Given that she wanted to make the most of her trip, Arthur didn’t set out to have a miserable experience at the Abbey.

    “We didn’t see anybody we could talk with, so I decided to call the number that goes to the front desk and it automatically went to a lawyer’s or something weird like that,” she recalled. “I actually had to clean the room myself.”

    When she later received an email from the hotel asking for a review, Arthur decided to tell the truth about her stay – only to get slapped with a hefty charge and a scary letter threatening a lawsuit. She promptly deleted the review.

    “I feel like they were punishing me for being truthful and I don’t think that’s fair,” Arthur lamented. “I was very angry they had done that.”

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