Adding a Live Chatroom – Startup Tips

If you have an online startup business, you have probably considered adding a live chatroom to your website. Live chatrooms are a good idea, however they do have their drawbacks. Here are some tips if you are going to add a chatroom:

1) 24-hour Moderation
If you have a chat system, you should have a representative on hand around the clock. The only way around that is to only have the chatroom open during certain hours of the day.

2) Customer Interaction?
Do you want your customers to be able to chat with each other? In most cases you don’t, however in some cases customer interaction can actually be healthy.

3) Don’t Look Only for Free Solutions
There are a lot of free chatroom solutions, however the more professional options cost money. You want a chatroom that integrates with the look and feel of your website.

4) Offer Alternate Support Options
Not everyone is comfortable with getting support via a chatroom. In addition to chat, your website should offer email support and, if possible, phone support.

Chatroom Tips (Image: Flickr)