Avoiding Customer Chargebacks

In the corporate world, there are few things more annoying than chargebacks. Indeed, chargebacks can provide a great deal of hassle, resulting in fees, and — if you have enough of them — canceled merchant accounts. Wisebread offers some great advice about how you can reduce customer chargebacks:

1. Make sure that what you’ve promised to the customer has been clearly defined.
2. Understand vendor policies (look at a manual if needed).
3. Know the standards in the industry.
4. Get to know, and develop a good working relationship with, the compliance manager.
5. Visit your customer’s facility.
6. Design your processes so that they support compliance.
7. Plan ahead.
8. Document the steps you’ve taken.

The article was written largely to smooth relationships between large customers that you might work with. However, these rules, in a generalized sense, can also work well for smaller, individual customers. Make sure you that you have a clearly defined return policy, and that you work at providing high quality products that are more likely to please customers.

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