Community Managers the best part of Web 2.0: aideRSS welcomes Melanie Baker as Community Manager

One of the best results of Web 2.0, social media, and blogging isn’t the CBO (Chief Blogging Officer), but the Community Manager.  A person who’s job isn’t to mollycoddle or placate people, but to listen and help users.  Waterloo-based aideRSS, let us know that another community manager has joined the ranks:

My name is Melanie Baker, and I am AideRSS’ new Community Manager and social media relations person. My background is mostly in web, marketing, and QA, with some writing and editing on the side. I’ve worked in tech since the early dot-com, in environments ranging from sub-10 person start-ups to 15000+ person enterprises. What can I do for you? Hopefully… * Improve our communications — blog posts, FAQs, product info, etc., as well as just engaging with folks all over the web. * Learn from, and educate current and future users — whether power users who are masters of information management or people like my Mom who don’t know what RSS is quite yet. * Help develop kick-ass products — by performing SQA, asking questions of, and listening to our user community and tech minds online in general, and by learning how people in the real world use our stuff and sharing that with the developers. * Troubleshoot from the frontlines — keeping an eye on the internet trenches and helping folks out when I can, and triaging and forwarding more technical issues when I can’t.— AideRSS is growing! – AideRSS Blog

As a huge fan of aideRSS, I’m looking forward to chatting with Melanie.

Now, who is your community manager and if you don’t have one, why not?