Comments on: ‘Dell’ finally paid some attention http://www.everyjoe.com/articles/dell-finally-paid-some-attention/ Sports News - Tech Reviews - Entertainment - Life Tips for EveryJoe Sat, 19 Dec 2009 15:43:22 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Jeff Chavez http://www.everyjoe.com/articles/dell-finally-paid-some-attention/comment-page-1/#comment-320309 Jeff Chavez Sat, 28 Apr 2007 04:04:15 +0000 http://brandcurve.com/dell-finally-paid-some-attention/#comment-320309 Treat people well, and they'll forgive past errors. Sounds like Dell is finally doing that again. Just today we had flaming mad prospective client who sent a vicious email to us--because our phone system kept routing them to the wrong department. Our customer service mgr. took the time to call them back and make things right. We ended up with a glowing email from them, praising us...it was a complete turn-around. I'm glad we didn't ignore a situation that would have been easy to just brush under the rug. Jeff Treat people well, and they’ll forgive past errors. Sounds like Dell is finally doing that again. Just today we had flaming mad prospective client who sent a vicious email to us–because our phone system kept routing them to the wrong department. Our customer service mgr. took the time to call them back and make things right. We ended up with a glowing email from them, praising us…it was a complete turn-around. I’m glad we didn’t ignore a situation that would have been easy to just brush under the rug.

Jeff

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