Comments on: eBay Quiet about Skype Outage – Is that a Problem?

By: PR Voices - Today’s Top Blog Posts on PR - Powered by SocialRank

PR Voices - Today’s Top Blog Posts on PR - Powered by SocialRank — Mon, 01 Oct 2007 10:05:17 +0000

[...] eBay Quiet about Skype Outage – Is that a Problem? [...]

By: Eric Eggertson

Eric Eggertson — Mon, 20 Aug 2007 17:56:19 +0000

There have been similar communications problems with some other tech services that run into unanticipated outages. But that’s the whole idea about communicating in a crisis – you often can’t predict the timing or exact nature of a crisis, you just have to be ready to respond quickly, with clear information.

As crisis PR guru Gerard Braud says, you need very clear protocols, and pre-written announcements that can be quickly edited as needed.

By: Dave Forde - The Connector

Dave Forde - The Connector — Mon, 20 Aug 2007 17:18:41 +0000

Should they have done more – I agreed they should. Perhaps this goes to show how Skype is currently viewed internally as the “ugly step child”….

By: Doug

Doug — Mon, 20 Aug 2007 14:30:03 +0000

I was surprised that Skype/eBay stayed so quiet myself. I would have hoped they would have provided a lot of updates about the status and kept everyone in the loop throughout the whole outage. But they did not do that.