Comments on: Employee Customer Care Matters: Interview with Sybil Stershic

By: Employee Customer Care Matters: Podcast with Sybil Stershic

Employee Customer Care Matters: Podcast with Sybil Stershic — Wed, 27 Aug 2008 10:29:11 +0000

[...] you’re like me, it might help you to read the notes of our interview while you’re listening to the [...]

By: MAPping Company Success

MAPping Company Success — Thu, 12 Jun 2008 10:21:17 +0000

[...] comes another wise woman via Phil Gerbyshak’s interview with Sybil Stershic at Slacker [...]

By: Scott

Scott — Wed, 11 Jun 2008 16:31:07 +0000

It’s the old “triangle” – company – employee – customer. Our managemtn are very good at what they do – B.S.ing and lying! Our CIO struts around like a peacock!

By: Sybil F. Stershic

Sybil F. Stershic — Wed, 11 Jun 2008 10:23:44 +0000

Matt, you are fortunate to work with such a CEO and to learn from him …l and so are your employees.

By: M(att) Illion(aire)

M(att) Illion(aire) — Wed, 11 Jun 2008 00:07:06 +0000

I’m fairly new to management, but I think that keeping an open dialog regarding where employees fit into an organization is key. I’ve stayed at the company I’m with now for this long because I always knew where I stood with the CEO. He had (or has, rather, but he’s not as involved as he used to be) an amazing one-on-one demeanor that could make just about anyone feel like they were, if not the main apparatus in our company’s mechanism, than at least a pretty damn important cog. That takes talent. And he was simply honest about what he could and couldn’t do for me in terms of payment, career, etc. I think this kind of openness is rare but really important in the workplace. As I train and manage others now I try to maintain a personable, frank communication that promotes a sense of professional camaraderie.