Comments on: Great customer service http://www.everyjoe.com/articles/great-customer-service/ Sports News - Tech Reviews - Entertainment - Life Tips for EveryJoe Sun, 06 Dec 2009 01:02:41 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Natalie Ferguson http://www.everyjoe.com/articles/great-customer-service/comment-page-1/#comment-310275 Natalie Ferguson Fri, 15 Sep 2006 02:50:19 +0000 http://slackermanager.com/2006/09/great-customer-service.html#comment-310275 <p>My pet hatred is over attentive sales people in clothes shops. No I don't want you to barge in when I'm getting changed to 'see how I'm getting on' - especially if you force me to get changed in a tiny, coffin sized room. I also don't want you to follow me around the shop while I browse, asking over and over again 'are you after anything in particular?'. Or offering to take my clothes to the changing room for me, or asking about my life story! I just want to quietly look around your shop! Ha ha sorry for the rant, it just bothers me.</p> My pet hatred is over attentive sales people in clothes shops. No I don’t want you to barge in when I’m getting changed to ’see how I’m getting on’ – especially if you force me to get changed in a tiny, coffin sized room. I also don’t want you to follow me around the shop while I browse, asking over and over again ‘are you after anything in particular?’. Or offering to take my clothes to the changing room for me, or asking about my life story!
I just want to quietly look around your shop!
Ha ha sorry for the rant, it just bothers me.

]]> By: Gunflint http://www.everyjoe.com/articles/great-customer-service/comment-page-1/#comment-310276 Gunflint Thu, 14 Sep 2006 17:24:18 +0000 http://slackermanager.com/2006/09/great-customer-service.html#comment-310276 <p>You are NOT alone! I don't want to chat about anything more than "Light Roast, Dark Roast, or DeCaff?" when I get my morning coffee.</p> <p>Here in downtown Minneapolis there is a great little coffee shop called Sisters' Sludge (run by a couple really neat sisters). However, I just can't go there except on special occassions -- and only in the afternoon. They are just way too friendly and chatty. (I agree that seems odd.) But I will go out of my way to go to another shop down the street to be served by uninterested, introverted college-age slackers who appear as half-asleep as I feel. God Bless 'em!</p> You are NOT alone! I don’t want to chat about anything more than “Light Roast, Dark Roast, or DeCaff?” when I get my morning coffee.

Here in downtown Minneapolis there is a great little coffee shop called Sisters’ Sludge (run by a couple really neat sisters). However, I just can’t go there except on special occassions — and only in the afternoon. They are just way too friendly and chatty. (I agree that seems odd.) But I will go out of my way to go to another shop down the street to be served by uninterested, introverted college-age slackers who appear as half-asleep as I feel. God Bless ‘em!

]]> By: chuck http://www.everyjoe.com/articles/great-customer-service/comment-page-1/#comment-310277 chuck Thu, 14 Sep 2006 16:39:48 +0000 http://slackermanager.com/2006/09/great-customer-service.html#comment-310277 <p>I recently had an experience similar to yours at the Dutch Bros. but it was at a Starbucks. The girl was just asking questions that I did not expect - almost like she knew me. The conversation was very unique and I had never had one like this at a Starbucks before. The conversation is not going to sway whether I go back or not - just thought it was unique (not necessarily genuine). I would think that those types of conversations during peak hours probably don't happen - if they do, I would think it would ultimately impact their bottom line. Maybe not.</p> <p>Anyhow, I was really wondering if maybe Starbucks learned of Dutch Bros. strategy and then tried to mimic it in some of their stores? Possible, I guess.</p> <p>Just figured I'd jot down my "experience" in case anyone else happened to notice Starbucks changes.</p> <p>Best wishes, Chuck</p> I recently had an experience similar to yours at the Dutch Bros. but it was at a Starbucks. The girl was just asking questions that I did not expect – almost like she knew me. The conversation was very unique and I had never had one like this at a Starbucks before. The conversation is not going to sway whether I go back or not – just thought it was unique (not necessarily genuine). I would think that those types of conversations during peak hours probably don’t happen – if they do, I would think it would ultimately impact their bottom line. Maybe not.

Anyhow, I was really wondering if maybe Starbucks learned of Dutch Bros. strategy and then tried to mimic it in some of their stores? Possible, I guess.

Just figured I’d jot down my “experience” in case anyone else happened to notice Starbucks changes.

Best wishes,
Chuck

]]> By: Peter http://www.everyjoe.com/articles/great-customer-service/comment-page-1/#comment-310278 Peter Thu, 14 Sep 2006 14:05:07 +0000 http://slackermanager.com/2006/09/great-customer-service.html#comment-310278 <p>Agreed. Trying <em>too</em> hard. It can be irritating.</p> Agreed. Trying too hard. It can be irritating.

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