Comments on: How to deal with difficult customers http://www.everyjoe.com/articles/how-to-deal-with-difficult-customers/ Sports News - Tech Reviews - Entertainment - Life Tips for EveryJoe Sun, 06 Dec 2009 03:46:10 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: links for 2008-06-01 at nyc.locationscout.us http://www.everyjoe.com/articles/how-to-deal-with-difficult-customers/comment-page-1/#comment-308322 links for 2008-06-01 at nyc.locationscout.us Sun, 01 Jun 2008 05:32:17 +0000 http://www.slackermanager.com/2008/05/how-to-deal-with-difficult-customers.html#comment-308322 [...] How to deal with difficult customers How to deal with difficult customers (tags: business public-relations customer-service marketing) [...] [...] How to deal with difficult customers How to deal with difficult customers (tags: business public-relations customer-service marketing) [...]

]]> By: Scot Herrick http://www.everyjoe.com/articles/how-to-deal-with-difficult-customers/comment-page-1/#comment-308309 Scot Herrick Sat, 31 May 2008 02:24:35 +0000 http://www.slackermanager.com/2008/05/how-to-deal-with-difficult-customers.html#comment-308309 All good. And, sometimes a professional "no" is what is needed. There are some customers who will simply see how much they can get from the supplier and will complain. It's not the first choice, but one needs to know boundaries and then say no if need be. All good.

And, sometimes a professional “no” is what is needed. There are some customers who will simply see how much they can get from the supplier and will complain.

It’s not the first choice, but one needs to know boundaries and then say no if need be.

]]> By: How to handle difficult customers | The How To Do Things Blog http://www.everyjoe.com/articles/how-to-deal-with-difficult-customers/comment-page-1/#comment-308424 How to handle difficult customers | The How To Do Things Blog Fri, 30 May 2008 18:10:06 +0000 http://www.slackermanager.com/2008/05/how-to-deal-with-difficult-customers.html#comment-308424 [...] Here are a few tips that can help you handle difficult customers. Technorati Tags: difficult customers [...] [...] Here are a few tips that can help you handle difficult customers. Technorati Tags: difficult customers [...]

]]> By: gina http://www.everyjoe.com/articles/how-to-deal-with-difficult-customers/comment-page-1/#comment-308413 gina Fri, 30 May 2008 13:14:43 +0000 http://www.slackermanager.com/2008/05/how-to-deal-with-difficult-customers.html#comment-308413 Great topic! Since most of my angry customers are patients, I've found that most of the time they just want somebody to listen to them and say "I'm really sorry that happened to you." I'm also always working with my staff to help them seperate problems from symptoms which people tend to struggle with. "What is the problem" I ask. "Well the problem is that Jessica is upset about bla bla bla" they reply. NO! Jessica being upset is a symptom, not a problem. My favorite angry customer fix is the old Feel, Felt, Found. "I know how you Feel, I Felt that way myself, until I Found out... Great topic! Since most of my angry customers are patients, I’ve found that most of the time they just want somebody to listen to them and say “I’m really sorry that happened to you.”

I’m also always working with my staff to help them seperate problems from symptoms which people tend to struggle with. “What is the problem” I ask. “Well the problem is that Jessica is upset about bla bla bla” they reply. NO! Jessica being upset is a symptom, not a problem.

My favorite angry customer fix is the old Feel, Felt, Found. “I know how you Feel, I Felt that way myself, until I Found out…

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