How to treat people: Management by Quotation
May 12, 2008 by Phil Gerbyshak
Filed under Business
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A leader brings his/her people up to become leaders themselves!
The reason that “people live up to expectations” is an old saw is that it’s true. If you expect high performance AND provide the information and tools to enable it most people will live up to your expectations.
It works personally as well. Napoleon Hill said, “Think, act, walk and talk like the person you want to become and you will become that person.”
Expectations are powerful motivators when they’re fully enabled.
You have to do both. You should expect the best of your people. It’s the old Pygmalion Effect, most people up or down to our expectations. But you also have to be realistic about their ability and willingness to do what you ask, otherwise you can’t help them develop while you accomplish the mission of the team.
The Golden Rule:
“Do unto others as you would have them do unto you”
Has served me extremely well in 20+ years of management!
However you treat employees, treat them respectfully. That being said, if you treat your employees like they don’t have anything else to learn, they have little motivation to grow. Sometimes it is shocking to see what a little push can do.
Treat as you expect them to be and encourage it. Coach them on how they are right now to bring them to where they ought to be.
Regard your employees as assets and their value will never be reflected upon you. Guide, Nurture & Mentor!
I try to tell them what I think they can be. That is often more that they think they can be. Then I treat them that way, and follow up with them to to make sure they are somewhat comfortable with the extended expectations. This gives them the push and the coaching for success.
Far be it from me to argue with Goethe, and besides, he’s right.
It works! If leaders trust that their people are intelligent and then help them to see and understand the big picture of the business, they’ll feel more like “partners” and will want to be part of achieving its goals.
It seems to me that people want meaning – in their work as well as their private lives. They want the work they do every day to be something purposeful, something that matters. In my experiencing in consulting with companies, I’ve noticed that when leaders convince their people that their work makes a difference, people get excited! Nobody wants to sum up a lifetime by saying, “I did a fantastic job maintaining what was already there.” We want to say, “Here’s what it was like when I arrived, and here’s how I made it a whole lot better!”
Treat people like you want to be treated,
But if a employee make a bad thing like don’t achieve their objective, you can’t say: congratulations, you are the best.
Of course you can’t say: You are a piece of shit in this company, you can’t make anything right! You are a crap!
Just elogiate the good news and don’t criticize the bad, just motivate them, not acomodate