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Wednesday, December 23rd, 2009

How To Win a Social Media Award!

May 2, 2009 by Anna Farmery  
Filed under Social Media

Dell sponsored a social media awards for business and last year the winner of the small company award was Wiggly Wigglers. I find this interesting because they are not the usual small business – they sell worms and other gardening/sustainable living items! The company was founded by an incredible lady called Heather Gorringe who talks you can see talk about social media on this video at the end of the post.
I was lucky enough to ask Heather about networking, small business and branding…

a) Why do you think social media has worked for Wiggly Wigglers?

I think folks are sick of being spoken to and advertised at, social media enables people to have a say and get involved and talk about ideas and inspirations. Wiggly Wigglers fits into this quite nicely – we dont have a simple product or idea, we are selling a way of life – a set of values and this media allows us the opportunity to have a two way conversation on these concepts – such as composting, grow your own and farming.

b) Your podcast is one of the most popular on iTunes, how have you built such a loyal following?

Well, whilst we do not have a podcast formula or necessarily a standard format we do aim to provide the following take homes to our listeners:

1: They should have at least one laugh out loud moment
2: They should be entertained
3: They should find out something about farming or gardening that they didn’t know before (if poss)
4: They should have one fact that is perfect for sharing at a dinner party.
So in answer to your question I think we have a pretty innovative podcast – spoken straight from the heart and we also encourage our listeners to talk about it and review it on iTunes – which has been fairly successful. We have put the podcast address on all our packaging – on our emails and we blog about it. We’ve sent press releases and have also done a few collaborative podcasts with other companies – magazines and organisations, which has helped.
c) How do you cope with negative feedback?Acknowledge it – talk about it, and decide on a course of action that sorts it if possible or defends our position if needed.
d) If you were to give 3 tips on how to grow your brand online what would they be?
Join in with other communities and conversations before you try to make your own.

Be brave – show the personality of your brand and company, and encourage your customers to talk about what interests them.

Make sure you deliver real value to your online community, if you don’t they will soon leave!
  • StumbleUpon
  • Digg
  • Facebook
  • Mixx
  • Google
  • TwitThis
  • Reddit
  • Yahoo! Buzz
  • Slashdot
  • E-mail this story to a friend!
  • BallHype
  • YardBarker

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  1. [...] has used Myspace to grow her legions of fans. A little different than our previous interview with a sustainable living company! How important has networking been to your success? I can honestly say that without networking, my [...]



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