How well are you listening?

Are you busier than ever?  When you’re running a business and trying to get all that extra stuff down at year’s end, we often hurry through the day. (Yes, it’s only a couple more months until 2009! Can you believe it?!?)

And that means we’re not listening as well.

But what if you took the time to listen to your customers – especially when they are least expecting it?

Think about what it would mean to them – and your business.

With Better Conversations week coming up soon, here are some tips to help you get started building a real relationship with your customers:

• Ask questions of the people that matter – customers and employees.
• Listen to their answers and question more.
• Act quickly on those things you can fix quickly.
• Build into your short-, medium- and long-term strategies the things you are finding out.
• Work to ensure that your people are empowered to do this all the time, day in, day out and to feedback to where it will be noticed

This month’s Penny Pinching Publicity fill-in-the-blank release can help you promote the fact you are listening and engaging in better conversations. In addition, you’ll get, marketing advice, media contacts, and a marketing ebook every month. Go to www.pennypinchingpublicity.com for more information.