I Hate Comcast And You Should Too
October 22, 2007 by Albert Bianchi
Filed under Sports Rumors
My internet has been failing at life recently. My internet provider is Comcast. I had planned on not taking sides on the “Big Ten Network” issue. I thought both the cable company and the Big 10 were basically screwing the fan. They both are, but screw Comcast, I like having the internet be reliable. So, I’m going to embed a couple videos involving Comcast. The first is Comcast’s hilarious attempt to smear the Big Ten Network. It’s like some awful political ad. All that’s missing is the words “I’m Comcast and I approved this message.” The second video is the reality of Comcast. I hate you so very much Comcast, so very very much.
The Big Ten is the Bully on the Block. don’t like comcast, but glad someone is standing up to the Big Ten. They are why there is no football playoff.
I made an appoitment at the local office in Aspen, Colorado. Was told the service installer would be able to do the install the next day from 1:00pm to 5:oopm. He never showed. I called the 800 number and was told the person who took my order gave me the wrong date. So I just took a half day off work for nothing and you want me to do it again.. FORGET IT! The saying that a happy customer tells one other person and an unhappy one tells ten, I will be telling everyone that will listen about the poor service I got from Comcast.
I’m waiting for the Comcast guy to show up to downgrade my TV service – he’s supposed to be here between 8am-11am. It’s 10:23am. If the guy doesn’t show up by 11am, when he finally DOES show up, I’m going to tell him to yank everything. I despise Comcast. They do not respect my time. You’d think after all these years they’d employ late-evening techs. I’ve taken time off of work for these techs only to have them show up 2 hours AFTER the 4 hours I already waited for them. DSL and Direct TV, here I come!
I just turned the Tv on to watch the NFL playoffs and its not on. I will be cancelling Comcast, and I probably won’t watch another NFL game the rest of my life. I am disgusted.
We live in a condo and one of the services provided was Comcast TV. We tried it, found the signal quality and programming lacking. Went back to DirecTV. The condo Assoc canceled Comcast. Now Comcast is billing me directly for a service I’ve never used. Have called twice and have been told they will resolve the issue. so far I continue to be billed for no service.
We originally went with DirecTV because we couldn’t get comcast to repair the cable on the pole. Called for over a year. They claimed it was repaired. When we discontinued the servce the deinstaller came out to disconnect at the pole. He shouted down to me, “hey did you know the conector is broken up here” I responded I did and had been trying to get it repaired for over a year:-( Talk about customer no service….. Comcast SUCKS!!!!
INITIAL EMAIL TO RICK GERMANO
I have been an official customer of Comcast for the past four days but my family has happily patronized your company for years. I recently switched from Verizon to Comcast because I missed the high quality of service. It is surprising to me and all that I speak with the level of service that I have received for the past four days; to say the least it is shameful. I am thoroughly disgusted with the level of service I have received from your staff; technicians and the like.
I placed my order on late Wednesday, June 18, 2008. I was told that I would receive a confirmation email, it never arrived. I thought that when the technician arrived he/she would install the 1 HD/DVR, router to link two desktop computers and 4 digital boxes. My window was set for 8-11am, the technician called at 9:30 to say he would be there by 10:30; he arrived at 11:30. There were no additional calls from 9:30-11:30. After looking through all the rooms he installed one modem for one desktop pc, one hd/dvr box and the telephone line. He said he could only install what was shown on the order form. If I had received the order confirmation maybe I could have called on Thursday, the day before my appointment, to increase my order.
Upon arriving home from work around 7pm, I called Comcast to inquire as to why I only received one box, etc. By the end of the conversation I was told that I would need to schedule a new appointment, it was set for Monday, June 23rd. The agent scheduled the time for 5-8pm but I informed them that I couldn’t take additional time off. She said that’s fine, the tech will arrive after 6pm, but the window will be between the hours of 5-8pm. I was also told that I would need to increase my order to include 4 digital boxes and a wireless modem to link two desktop pc’s. Later that evening I sat down to watch and record a series on Showtime only to find some time later that the MYDVR function “is not available or currently disabled”. I called again and we went through a series of tests and phone calls that never seemed to solve the problem. I was told that the technician on Monday would bring a new HD/DVR box.
On Saturday, June 22nd, I awoke to find that I had no telephone or internet service. It wasn’t until Saturday that I learned that I have it appears as though I have a low signal and the following need to occur:
A telephone tech would need to diagnose the problem on Monday
If cables needed to be replaced then miss utility would have to authorize the dig and then the cable would be replaced. This could take 30 days.
I have a 2 year old son and God forbid Murphy law rules and my cell phone conks out while I’m waiting on a cable to be replaced.
Later in the day a woman name Marcia or Maria called to tell me that my telephone and internet service is back up. She also confirmed that someone would be out on Monday. I requested that I receive a confirmation email and was told that I would receive one before my appointment. The email never arrived, not to my yahoo or Comcast account.
Because I was told that a tech would be at my house after 6pm I asked my sister to sit for your technician. She arrived at 5:45pm. I received a call at 5:37pm from 301.731.3710. The rep asked if I was home and I said no I’m picking up my son. The rep said “The technician” and then put me on hold, never to return. I arrived at 6:15pm to find no technician; no missed you card on my door and no additional calls.
I called at 5:57 and decided to hang up because I still had time on my window. At 7:30 there was no sign of a technician. I called Comcast and was told that “You requested 6pm but your window was 5-8″. I told Taj #7387 that yes I requested after 6pm and your agent told me that the tech would arrive after 6. She never said before 6, she said they would arrive after 6. I said do whatever you have to do, but I need that tech to come to my house. No one showed up to my house. Does my business mean anything to Comcast? I understand that I am but one customer but I was a customer that looked highly on comcast. My husband switched to Verizon when we moved because he heard a new techno term and got excited. Am I being punished for my husband’s addiction to new technology or is this just a bad instance of customer service?
I’ve been out of a phone and internet for two days, my only cable box isn’t functioning properly and now I have to reschedule my appointment because representatives from Comcast have not followed through or have out and out lied to me about what service I would receive.
I didn’t return the equipment on Saturday because I’ve always received quality service. I didn’t return the equipment on Sunday because I’ve always received quality service. Now I’m out $187 for the installation fee and God only knows what additional fees I’ll incur for cancelling my service with Comcast.
What will happen now? Will I receive a refund, an apology or someone at my doorstep tomorrow at 6pm?
An immediate response and action is requested.
SECOND EMAIL
I contacted you last evening due to the unsatisfactory service I have received thus far. After chatting with a representative online I scheduled a new appointment for this evening, 5-8pm. At 5:30 I hadn’t been contacted by a technician or CSR so I called and spoke with a man to ensure my appointment was on file. He informed me that it was and that I was number 11 and the tech was on 9. At 7:00 I called again and had the pleasure to speak with Eugenia, ext 7352. She was the only CSR to give me her extension to follow up in case a tech hadn’t called. At 8pm I called again and she said she would notate my account that the tech was officially late. She asked that I call again if no one called me or showed up. No one showed up! Eugenia said that my ticket was closed out but there weren’t any notes added. I asked to speak to a supervisor who will hopefully escalate these issues directly to you or at least to someone close to you.
I just want my service installed, it’s that simple. Signing my check and giving it directly to your tech should indicate this. Me calling and emailing constantly should also tell your staff something. How could your staff not show? How could your staff not contact their customer to say there is an emergency, etc?
This situation has gone from bad to worse and I’m really at the point where I would rather deal with Verizon’s nonsense than this.
So what is going to happen now? We’re way past apologies.
I am planning to sue Comcast.
After going through one month of hell wiht this company, on July 7 I was promised a one month’s credit by their reps but later they said they knew nothing about it. I spent hours correcting their mistakes which led me to one month of hell trying to get my internet up (they had the address wrong, followed by a series of customer service errors).
I am planning to sue this company for the problems it has caused me and the hours I wasted, (including a legal research paper that was delayed because of their failure ot have the internet working in time) trying to resolve this. The customer service reps hung up on four times. This is absolutely positively the worst customer service I have seen in my life.
Shamina (an Atlanta customer of this shitty company)
In my area here in Ohio Comcast is running an ad saying that their customers are demanding that the analog channels be put on digital. WHAT???!!! We want to have digital boxes on our TV’s. Pay $5 a month for the boxes plus the extra fee for digital. WHAT!!!???? This company is the biggest ripoff there is. I hate them more than the oil companies. They took 10 channels off our analog this year so far and raised the price. I don’t like dealing with a company that gives me less for more. Hey Comcast. Can you say “The Dish network”?
Your a fucking idiot. Blame the company for your bullshit problems, grow the fuck up. Dipshit