Comments on: Is Customer Service Dead for Xbox Live? http://www.everyjoe.com/articles/is-customer-service-dead-for-xbox-live-59/ Sports News - Tech Reviews - Entertainment - Life Tips for EveryJoe Wed, 02 Dec 2009 21:24:16 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Jason Bean http://www.everyjoe.com/articles/is-customer-service-dead-for-xbox-live-59/comment-page-1/#comment-12573 Jason Bean Fri, 15 Aug 2008 04:30:05 +0000 http://www.microsoftweblog.com/is-customer-service-dead-for-xbox-live/#comment-12573 I didn't realize the card was that old, but you're right, no expiration date it should be honored. Microsoft should probably also admit that the error is probably due to the age and just give you the 12 months. I didn’t realize the card was that old, but you’re right, no expiration date it should be honored. Microsoft should probably also admit that the error is probably due to the age and just give you the 12 months.

]]> By: Pat Thornton http://www.everyjoe.com/articles/is-customer-service-dead-for-xbox-live-59/comment-page-1/#comment-12598 Pat Thornton Fri, 15 Aug 2008 03:58:26 +0000 http://www.microsoftweblog.com/is-customer-service-dead-for-xbox-live/#comment-12598 Jason, The concern isn't that I took the card off the shelf. The issue is that the card is a few years old. I got it for my original XBOX and never used it. But I kept it and decided to use it when I got my 360. For whatever reason, the card is not working. Most likely due to its age, but I see no expiration date on the card. I know Microsoft knows my card is a few years old. The customer support rep mentioned that I received it a few years ago. I believe they told me to find a receipt because they don't know how to fix the problem. And, obviously, I don't have a receipt. So, no receipt, no credit. This is a ridiculous way to handle this situation. How much does an Elite cost? I have already purchased 3 games. Would it really kill them to credit me 12 months of Live, especially when I have a card that cost $50 in my possession? The best part about the whole situation is that when I try to enter the card, it is recognized and says it has 12 months of live gold. The customer rep said it hadn't been used. But no on at Microsoft knew why it was getting an error. Instead of fixing my problem, they have alienated another -- paying -- customer. Ridiculous. Jason,

The concern isn’t that I took the card off the shelf. The issue is that the card is a few years old. I got it for my original XBOX and never used it.

But I kept it and decided to use it when I got my 360. For whatever reason, the card is not working. Most likely due to its age, but I see no expiration date on the card.

I know Microsoft knows my card is a few years old. The customer support rep mentioned that I received it a few years ago. I believe they told me to find a receipt because they don’t know how to fix the problem. And, obviously, I don’t have a receipt. So, no receipt, no credit.

This is a ridiculous way to handle this situation. How much does an Elite cost? I have already purchased 3 games. Would it really kill them to credit me 12 months of Live, especially when I have a card that cost $50 in my possession?

The best part about the whole situation is that when I try to enter the card, it is recognized and says it has 12 months of live gold. The customer rep said it hadn’t been used. But no on at Microsoft knew why it was getting an error. Instead of fixing my problem, they have alienated another — paying — customer.

Ridiculous.

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