Keeping it simple all the time
I recently came across Adocu.com – blogging gone nano through a good friend and while the product that they are proposing, Twitter with only one word, sounds strange, the underlying concept makes a lot of sense. Why do we bog ourselves down with so many words? Technical support could take a lesson from these guys.
Many of the responses that nonits (non-IT folk) receive from IT start with a, “Have you checked the amount of free RAM on your computer?” or, “What processes were running when this occurred?” My guess is that if you knew the answers to these questions, you wouldn’t be calling technical support. The big, bad IT guy has to take a step back and realize that he’s paid to do his job because that’s what he knows how to do. I’m sure that he wouldn’t like it if accounting asked why the debits and credits did not foot properly (and yes, that is a real term in accounting as my girlfriend just informed me).
Remember, not everyone is an IT genius. Some need a guiding hand, one who will understand that RAM, BIOS and PCI are just letters to others, not technical pieces of a computer system.
