Know What Others Are Saying About You?
August 14, 2009 by Linette Gerlach
Filed under Business
Do you know what others are saying about you and your small business? You should. It’s easy to monitor what others are saying about you online. Whether it’s positive or negative, you should keep tabs on what others are saying. If they’re saying great things and singing your companies praises, keep up the good work.
If others are complaining about your business, your customer service, or think your business wronged them in some way, you should be aware of it so you can do damage control as soon as possible. Work hard to correct the situation, and make your customer happy. Be responsive, and you could turn a negative situation into a positive one.
How can you find out what others are saying about you online? There are several things you can do.
- Set up a Google Alert for your name, and your companies name, then whenever something is posted about you or your business you will get an email alert notifying you.
- Google your name and your companies name to see what’s already out there.
- Do a Twitter search or you can Track what others are Tweeting about you by plugging your name, and your companies name in to Tweet Grid.
You should at least spend a few minutes a day checking on your online reputation. It’s always easier to head off a negative reaction from a customer than it is to do damage control later after the word gets out.
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Check out what others are saying about this post...[...] your past customers are your best marketing tool. Especially with the speed of social media today, word of mouth can make or break your business. How you deal with one angry, or upset customer can have an impact on your [...]
[...] about your competition online. Do they have a good reputation? You should be regularly checking out what others are saying about you and your business online, while your there check on your [...]