Patience is a virtue

Please, keep the stories rolling in. This is yet another bothered IT admin reporting:

Don’t yell and don’t swear, if you want me to take your request seriously and not dump it at the bottom of my list of things to do then talk to me professionally. I have things to do and you have things to do and it only exacerbates things when you raise your voice when I explain that it will take some time to get to your request. There are 50 other people who called before you and gave me the same story.

We all think we’re important people. Whether you are the mail room attendant or CEO, you think you are the most important person in the world. News flash for you — You’re not! It’s never easy to deal with multiple problems coming in at one time. One call for a printer down, one for email not working and yet another for the simple reason that the phone doesn’t ring loud enough (get a hearing aid). It’s even harder to deal with an angry, cursing, loud-mouthed person who has a problem and it generally leads to hurt feelings and tears shed later on.

A simple, email (if email is available) or phone call to the help desk is all that it takes to get the ball rolling. The job of the IT gurus at the receiving end is to take it all in and prioritize. Obviously the sprinklers going off in the main network closet is a much higher priority than your printer not spitting out the latest Sunday comic. So deal. That over worked, sometimes underpaid and never over appreciated IT guy will fix your issue. Just cut them a little slack — they are probably also understaffed.