Disappointed with this suggestion because the onsite techs required I pay $75 just to run a scan, and an unknown final charge to repair despite my system was still under its first year factory warranty. In addition, they did not want to commit to too much repairs given the store (Circuit City) was going through financial problems at the time and had announced the closing of their stores in our area. I thought to myself, just my luck, I am about to be abandon and screwed over with my computer issues because the passing of the buck has just begun. Trying to weigh my options I began researching on-line to see if there were others customers experiencing similar issues and unfortunately there is a massive amount of aggravated consumers and according to the various blogs, consumers who are still waiting for a clear reply from Toshiba regarding resolving this issue. The same issues that appears to date back from complaints logged in 2007.

Given the mass complaints and lack of clarity from Toshiba about resolving this problem, it seems like a CLASS ACTION LAW SUIT is in order. I hate to go to these lengths, but it appears we are not given much choice in receiving the necessary help. We have all spent our hardworking dollars on what appears to be a defected product, yet no one is willing to stand up and accept responsibility. I just want a laptop that performs as advertised. There are too many complaints out here from customers to just blame it on poor handling from the store, shipping, or the bad PC that fell off the assembly line to say the manufacture has no responsibility. So let us continue to push for help as ONE LARGE VOICE.