The reasons for closing shop do not happen overnight. The shop’s owners / principals had plenty of time to inform their customers about the possibility. The information could have included that they were going to meet obligations to the customers and what they were doing to save the company. Of course, this would have caused the closure earlier, but this would have shown concern for their customers. If the owners / principals were planning on a rehab or a comeback, their customers & the general public will remember their act of business responsibility and accountability and might be willing give them another chance. As has happened, their reputation is all shot.