Tell the truth.
AKA: Admit when you’re wrong.
AKA: Don’t over-promise.
AKA: If you don’t have the answer, say so.
AKA: Say you’re sorry when you’re sorry.
Quick Tip: (Insert your Best Business Advice Here)
January 16, 2008 by Eric Eggertson
Filed under Marketing
(Update) Advice from Common Sense PR readers:
Larry Yatkowsky of the Yatter Matters blog:
Got cell phone. Great. Why forward it to your office so that they (the office) can call you back to tell you have a message? Just answer and make the customer feel like you care enough to take their call personally.
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Megan, of the Reflections in the Snow-covered Hills blog :
See: business advice from my Twitter Army, and more tips from readers.
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No, this isn’t a gimmick. I’m interested in what advice you would offer the readers of Common Sense PR.
Take three minutes and tap out a kernel of wisdom you’ve gained in your time on this planet. Post it as a comment, or ding me at eggertson [at] gmail dot com.
If you want to remain anonymous, sign your suggestion with a pseudonym. But I encourage you to leave your name, so we can keep up the conversation about business ideas and issues.
Some of the best tips are those that don’t take a 700-page hardback to explain. It can take one to four paragraphs to get across the idea.
Looking forward to your ideas….
Eric
Got cell phone. Great. Why forward it to your office so that they (the office) can call you back to tell you have a message. Just answer and make the customer feel like you care enough to take their call personally.
Tell the truth.
AKA: Admit when you’re wrong.
AKA: Don’t over-promise.
AKA: If you don’t have the answer, say so.
AKA: Say you’re sorry when you’re sorry.
Don’t try to be an “expert”. Asking “stupid” questions is not a shame. The shame is when you can’t understand what you’ve been told after discussion is finished.
I find an Adidas slogan:
IMPOSSIBLE IS NOTHING
particulary catching.
Listen to your intuition… which means you’ve got to get quiet once and awhile… maybe even every day? Quiet for a minute or two.
Gratitude helps a lot too.
A
http://www.thegoldenpencil.com
Don’t save it for tomorrow.
1- remember to say thank you. It seems to be a lost phrase these days.
2- even in email, never forget the courtesy of a greeting; don’t launch into the message right away
3- smile while you’re talking on the phone. People can hear a smile and usually respond in kind.
Stop waiting for permission.