“The Google Effect” on HR

In much the same way the Web raises the bar for customer service, it also raises the bar for human resources management. Michael Rudnick of HR consulting giant Watson Wyatt calls it The Google Effect.

Employees have come to expect the same level of personalization, flexibility, intuitiveness and ease of use that Google and other advanced consumer Web sites provide. This is upping the ante for employers and particularly for human resources departments. Content, data and applications from a plethora of internal and vendor sources are far more useful when integrated in a way that makes sense to employees and is easy to navigate.

Are the HR services on your intranet as easy to use as Google? If not, maybe you should talk to your HR people. There’s no room for sucky intranet services in the businesses of the emerging Earth.