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	<title>Comments on: The Value of a Customer Complaint</title>
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		<title>By: 6 Steps To Leveraging Your Clients Into a Goldmine of Success : Instigator Blog</title>
		<link>http://www.everyjoe.com/articles/the-value-of-a-customer-complaint/comment-page-1/#comment-312186</link>
		<dc:creator>6 Steps To Leveraging Your Clients Into a Goldmine of Success : Instigator Blog</dc:creator>
		<pubDate>Tue, 06 Feb 2007 12:12:22 +0000</pubDate>
		<guid isPermaLink="false">http://startupspark.com/the-value-of-a-customer-complaint/#comment-312186</guid>
		<description>[...] Follow-up with your customers regularly and you&#8217;ll gain a wealth of knowledge. They&#8217;ll be your buzz agents, evangelists and references. They&#8217;ll buy from you again. They&#8217;ll complain more openly (which is a good thing!) [...]</description>
		<content:encoded><![CDATA[<p>[...] Follow-up with your customers regularly and you&#8217;ll gain a wealth of knowledge. They&#8217;ll be your buzz agents, evangelists and references. They&#8217;ll buy from you again. They&#8217;ll complain more openly (which is a good thing!) [...]</p>
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		<title>By: Ben Yoskovitz</title>
		<link>http://www.everyjoe.com/articles/the-value-of-a-customer-complaint/comment-page-1/#comment-312038</link>
		<dc:creator>Ben Yoskovitz</dc:creator>
		<pubDate>Mon, 15 Jan 2007 01:29:22 +0000</pubDate>
		<guid isPermaLink="false">http://startupspark.com/the-value-of-a-customer-complaint/#comment-312038</guid>
		<description>Glenn - thanks for stopping by and taking the time to comment. I read your stuff regularly and that&#039;s a great post for people to extend their understanding of how to handle customer complaints.</description>
		<content:encoded><![CDATA[<p>Glenn &#8211; thanks for stopping by and taking the time to comment. I read your stuff regularly and that&#8217;s a great post for people to extend their understanding of how to handle customer complaints.</p>
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		<title>By: Glenn (Customer Service Experience) Ross</title>
		<link>http://www.everyjoe.com/articles/the-value-of-a-customer-complaint/comment-page-1/#comment-312037</link>
		<dc:creator>Glenn (Customer Service Experience) Ross</dc:creator>
		<pubDate>Sun, 14 Jan 2007 23:36:48 +0000</pubDate>
		<guid isPermaLink="false">http://startupspark.com/the-value-of-a-customer-complaint/#comment-312037</guid>
		<description>Good points. I&#039;ve written about the importance of complaints before in my blog. You can read my post here:
http://www.allbusiness.com/sales/customer-service/10783-1.html?postId=003824

Regards,

Glenn</description>
		<content:encoded><![CDATA[<p>Good points. I&#8217;ve written about the importance of complaints before in my blog. You can read my post here:<br />
<a href="http://www.allbusiness.com/sales/customer-service/10783-1.html?postId=003824" rel="nofollow">http://www.allbusiness.com/sales/customer-service/10783-1.html?postId=003824</a></p>
<p>Regards,</p>
<p>Glenn</p>
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		<title>By: startupspark.com - Should You Exceed Expectations or Not?</title>
		<link>http://www.everyjoe.com/articles/the-value-of-a-customer-complaint/comment-page-1/#comment-312056</link>
		<dc:creator>startupspark.com - Should You Exceed Expectations or Not?</dc:creator>
		<pubDate>Fri, 12 Jan 2007 16:05:12 +0000</pubDate>
		<guid isPermaLink="false">http://startupspark.com/the-value-of-a-customer-complaint/#comment-312056</guid>
		<description>[...] My post, The Value of a Customer Complaint, is featured there along with a number of other excellent posts. [...]</description>
		<content:encoded><![CDATA[<p>[...] My post, The Value of a Customer Complaint, is featured there along with a number of other excellent posts. [...]</p>
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