They have done a great job for a few years in my case but suddenly froze my money. I uploaded over 20000 euros (I did transfer similar sums before.) to move them to another account.

I sent them the required passport and address verification codes.

After a few days they still claim on their website that ” I should be patient – someone will contact me” I have tried to reach them via phone.

Both contact number on their site are missing the (02) in between the country code and local phone number (probably in London).

When I got connected it said that the phone network is currently down.

It seems that they are not keen talking to people and probably have a lot of complaints in that departmert but with the interest they can earn on our money this is still good business.

I can’t believe it is legal to freeze money without warning! If a bank would do this it it would have no customers.

I also have had a similar experience with paypal who froze many dozens of thousand dollars for months until they finally released it.

So I have hopes I will be able to pay my bills somewhere in the future again.

This world is still full of financial suprises for people who travell globally.

Perhaps the few days delay with regular banks are not that bad after all.

I think it is also good to include http://www.moneybookers.com since they do not have chargebacks too and it is actually my favorite since it is cheap, easy and fast to withdraw straight to your bank account via the S.W.I.F.T. banking network.

Furthermore, moneybookers is a regulated company by the FSA and they strictly adhere to the “get to know your customer” rules.

Cheers!
Steve