What to do When Your eBay Buyer Backs Out of the Transaction
Has this happened to you yet? Have you received an email from an eBay buyer like this?
“I bought this by mistake. I don’t want the item. You need to void the transaction.”
This scenario is rather absurd because the buyer has to complete several checkout screens before the purchase is complete. What happened is that he changed his mind. You will still be charged the final value fees unless you take action to recover them.
You can react in several ways.
1) Do nothing, ignore the sale, and move on. Your final value fees won’t be refunded.
2) File an upaid item dispute after 7 days and your fees will be credited back to your account if the customer ultimately does not pay for the item.
3) File a mutual withdrawal. The customer must agree to this, but it is a more friendly resolution if the buyer made an honest mistake. Follow these steps:
a) Log on to your eBay seller page.
b) Click “Dispute Console.”
c) Enter the item number.
d) Under “Why are you reporting this item?” Click, “We have both agreed not to complete this transaction.” Answer the following question with details of the situation.
e) Buyer will receive an email from eBay asking if he/she wants to complete the withdrawal.
f) If the buyer completes the request and agrees to the withdrawal, fees are refunded immediately. You will receive an email with this information.
As long as the buyer agrees to this resolution, it is a much more amicable way to resolve the situation when a buyer decides he doesn’t want the item, or has made a resonable error during the purchase. Click here for complete details regarding filing a mutual withdrawal from eBay’s Help Index.
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