Writers and Customer Service

One way to keep your writing clients coming back is through excellent customer service. It’s worth thinking about. Your customer service should include:

• Clear contracts or letters of agreement on each job.
• Making your deadlines or, if you’re going to be late, give the customer advance warning.
• Returning phone calls and emails promptly

I’m sure there are more items to add to this list – what’s yours?

The blog post that got me thinking about this was Saving Copies of Your Projects Benefits You and Your Clients from Contract Worker – and this is a darn good tip too.

Write well and often,

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