I was reminded boldly today that what I think everyone knows about computers, everyone DOES NOT KNOW. I was providing some support for an individual and was helping them navigate around in Windows and I was shocked at the amount of detail I had to provide to get my message across.

After my initial shock that a simple command like “right-clicking” wasn’t obvious to someone I realized I had to slow down and communicate as visually as possible to get my point across.
I then had to explain items like using the Start > Run command.
We then moved onto what to look …read more

I had a good conversation recently with someone and we were talking about a variety of things, but one of the general thoughts was that it’s interesting what we don’t think about in our areas of strengths. For instance, many people look at me as a the “computer geek” because of what I know about computers.

I on the other hand think about my computer skills and see all the other things I wish I knew how to do or just knew more about. More than general networking stuff? I think I’m clueless. Hard-core programming, LOADS of information to still digest …read more

If you haven’t thought of any Christmas gift yet, consider teaching your old computer-illiterate grandma how to use computers. The ultimate goal is for her to send you a mail, but to reach there are a few important steps one must learn. Here are six steps I can think of.