It’s mid-week in the 2009 Customer Service Week, and today, I want to share how to celebrate your customer’s success. I recommend you make this a habit not just this week, but each week, and to encourage your team to celebrate with your customer’s too, because it feels good for the giver AND the receiver.

Most organizations of any size have newsletters, internal websites, or something that mentions each time an associate does something extraordinary. I do my best to notice each of these, and to remind my team about these things, so they can mention them when they’re on the …read more

This week is Customer Service Week! It’s a great time to celebrate the customers who help your team tick. I’ll be sharing my favorite tips to celebrate Customer Service Week with your team all week. If you’re a manager who has customers your team serves, make time this week to make it extra special.

Today’s tip: Celebrate the customers your team serves.
First, know who your best customers are. If you need to look through the purchasing records, your calendar, your team’s notes, or even just your e-mail, you need to know who your best customers are. Best can be objective (most …read more

This week we’ve got some celebrations, some feedback, and more! So much to share and read this week, it was REALLY hard to just pick 6 of the best.
I hope you enjoy them, and that you’ll share YOUR favorites in the comments!

Kevin Eikenberry is celebrating 16 years of running his own consulting practice with 16 things he’s learned in 16 years. One of his recent learnings is a leadership primer on celebrations.
In talking with leaders over the years, I’ve noticed that most seem to struggle with celebrations.
Some struggle with when to celebrate. Some struggle with why they should. And …read more

As a manager, it’s important you recognize the important days for your team. Today is one of those days. It’s Mother’s Day here in the US. If you have folks who are mothers, or who have mothers, why not celebrate the day! It doesn’t have to cost a lot, and it can be super effective!
5 Ways to Celebrate Mother’s Day Cheap

Send a note home to your employees’ children, thanking them for sharing their mom with us.
Send a note home to your employees’ spouse, thanking them for their help balancing raising the children so your employee can contribute to your team’s …read more