Will Cold Stone Creamery be adding Pepper Spray Swirl as a new flavor?  Or Tazerberry?  Will MACE be the newest mix-in?
Reader IllvilleMama jokingly suggested the Pepper Spray Swirl flavor in comments following the story of a fired Cold Stone Creamery employee so loyal that his hands had to be pried from the counter and he had to be pepper-sprayed by police to be removed from the premises.
According to The Daily Journal, the Aug. 9, 2005, incident happened at the Cold Stone Creamery in New Jersey’s Cumberland Mall.
According to court records, it started with Caldwell, an employee, engaging in a …read more

(FranchisePick.Com)
…this “golden child” of the ice cream industry continues to go undetected in their ruthless business practices, their flawed business model and their total disregard for the profitability of the franchisee.
If you are thinking about buying a [Cold Stone Creamery] franchise – DON’T DO IT!!!
J.B. Montgomery, ex-franchisee, from his Cold Stone Creamery complaint at Unhappy Franchisee
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Over at Unhappy Franchisee, a reader named J.B. Montgomery has left a scathing indictment against Cold Stone Creamery and Kahala Corp., alleging that he is an ex-franchisee victimized by franchisor “churning.”

In franchising, the term “churning” refers to the practice of reselling the same …read more

(Franchise Pick Franchise Blog) Things have gotten chilly for Cold Stone Creamery. It started with Richard Gibson’s The Inside Scoop article in the Wall Street Journal:
Earlier in this decade, Cold Stone Creamery was one of the hottest franchises around. The super-premium ice-cream stores attracted scores of franchisees hungry for a piece of the “Ultimate Ice Cream Experience.”
Now many franchisees are selling their stores, overwhelmed by soaring bills and shrinking profits. Some have lost their homes, broken their retirement nest eggs or filed for bankruptcy…
A number of franchisees… contend the company misled them, giving them promises of profit …read more