It’s mid-week in the 2009 Customer Service Week, and today, I want to share how to celebrate your customer’s success. I recommend you make this a habit not just this week, but each week, and to encourage your team to celebrate with your customer’s too, because it feels good for the giver AND the receiver.

Most organizations of any size have newsletters, internal websites, or something that mentions each time an associate does something extraordinary. I do my best to notice each of these, and to remind my team about these things, so they can mention them when they’re on the …read more

This week is Customer Service Week! It’s a great time to celebrate the customers who help your team tick. I’ll be sharing my favorite tips to celebrate Customer Service Week with your team all week. If you’re a manager who has customers your team serves, make time this week to make it extra special.

Today’s tip: Celebrate the customers your team serves.
First, know who your best customers are. If you need to look through the purchasing records, your calendar, your team’s notes, or even just your e-mail, you need to know who your best customers are. Best can be objective (most …read more