I received this email from fellow seller Linda:
“I just got off the phone with Paypal. A customer of mine claimed one item out of a multiple item sale was broken in transit. I asked for a picture and he never provided one. I even had paypal request a pic and never got one.
I’ve been paying someone to package and ship my eBay items. He guarantees his work and would reimburse me but I had to provide a picture to prove the damage. The customer escalated to a claim under “Item Not as Described” and Paypal automatically sent determination …read more

Who are your customers why are they buying from you? Understanding this will help you meet your customers needs, meet the needs of new potential customers, and ultimately increase your sales and your customer base.
To get the most bang for your buck on eBay, you need to be aware of who your customers are, why they need your products, and why they buy your products. eBay Traffic Reports can tell you some of this, but how do you find out the rest? ASK THEM!.
When you feel you have a comfortable and open rapport with a customer, take a moment to …read more