How can this possibly be fair? This situation happened to me a few weeks ago.

1) Customer purchases $85 item.

2) Customer does not pay.

3) Unpaid item dispute opened.

4) Customer still does not pay.

5) UPI closed. Final value fee granted. I can’t leave negative feedback – sellers are no longer able to.

6) Buyer leaves me negative feedback.

What is wrong with this picture? How can this happen? Here is eBay’s policy on non-payers and feedback:

“Enhanced protection for Unpaid Item: In addition to removing Feedback left by buyers who fail to respond to the Unpaid Item process, we now also remove Feedback when the buyer responds but it’s clear they did not complete the transaction—for example, if they state they bought the item elsewhere or had a family emergency. Sellers don’t deserve negative or neutral Feedback in such cases, and we now remove it.”

So, I am wondering if and when this will happen. In my opinion, I don’t think non-payers should be able to leave any feedback at all. They did not earn the right to leave feedback since they didn’t pay for their item. What do you think?

[Image Source: Flickr, eBay Coach Photos]

Post from: EveryJoe

Non-Paying Bidders Can Leave Negative Feedback on eBay

According to a post on eBay’s Announcement Board, feedback revision is now available to sellers. Ok, so what does this even mean? Sellers can now send requests to buyers asking them to change the feedback left – such as negative and neutrals left before a problem was resolved to the buyer’s satisfaction.

To access the feedback revision form, click on your feedback page. At the top of the page, click on FEEDBACK FORUM. Once on that page, on the right side under FEEDBACK TOOLS, choose REQUEST FEEDBACK REVISION.

[Image Source: Flickr]

Post from: EveryJoe

eBay Feedback Revision Now Available

Feedback is eBay’s seller and buyer evaluation system that indicates a user’s reputation on eBay. As a seller, you want to build your feedback score to indicate your reputation and experience. Here are a few tricks for building your feedback score quickly.

1) Buy small, inexpensive items such as office supplies, 1 cent CDs and DVDs, paperback books, school supplies, cosmetics – things you will actually use. As soon as the item is received, ask your seller to leave feedback for you.

2) Leave feedback quickly for your buyers and sellers that you buy from. They will usually reciprocate.

3) Ask your sellers to leave feedback for you if they have not done so in a reasonable length of time.

4) Ask your buyers to leave feedback for you. After you have shipped an item and allowed enough time for the buyer to receive it, send a follow-up email if the buyer has not left feedback for you. Not only can you politely ask the buyer to leave feedback, but you can verify that he is satisfied with the transaction and he received the item.

5) Understand DSRs (Detailed Seller Ratings) and how these scores will affect your business. Click here to for some tips on improving your DSRs.

[Image Source:Flickr]

Post from: EveryJoe

eBay FAQ #11 – How Do I Increase My Feedback Score?

According to the eBay Announcement Board, the feedback recalculation without neutrals will take place the week of August 19. Past and future neutrals will no longer affect feedback scores.

Watch for your numbers to change and share in the comments section about how the recalculation affects your score! I’ll be watching mine.

[Image Source: Flickr.]

Post from: EveryJoe

eBay Feedback Recalcuation Takes Place Week of August 19

Well, it looks like sellers have made enough noise for the execs at eBay to let neutrals count as neutrals, instead of negatives. (Kinda makes sense, right?) According to this post on the eBay Announcement Board, beginning in late August, neutrals will not have any impact on the calculation of the feedback percentage. As of now, here is how feedback is calculated:

Positives
___________________________

Positives + Negatives + Neutrals

Under the new (sensible) calculation, the formula looks like this:

Positives
______________________

Positives + Negatives

This will really help some sellers get their higher ratings back after the change made in May. I checked my score by the new calculation and my feedback percentage will change from 99.3% to 99.9%. How will this change affect your score?

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[Image Source: Flickr]

Post from: EveryJoe

Great News for eBay Sellers – Neutrals No Longer Count as Negatives