After working with people doing some desktop support types of actions for the last few years, I’ve observed some behaviors that have both surprised me and left me wondering what exactly is going on. People do some weird things when they use computers. Let me share.

The first thing people do that confuses me is to hit their keyboard harder as they’re typing. Unless you have a physical issue with your keyboard getting gunked up with something or the sensors not receiving input, hitting the keys harder DOES NOT help you computer think clearer or act quicker.
Another item I see people …read more

I love hearing great stories from IT people and nonits (what I’ve decided to call non-IT folk) and below is part of an email that a lovely IT reader sent in:
If something does break and there are error messages that come up, WRITE THEM DOWN. I can’t stress this enough, those error messages appear for a reason and usually indicate the problem. If you can’t duplicate the issue then it’s not an issue anymore.
To explain this a little clearer, lets break this apart into easier to digest chunks.

When an error message pops up on the screen, it means there is …read more