Let the user in on your little secrets

It’s never easy to do but its a necessary evil. Sometimes you have to open up and tell the people what’s going on. This is something that Twitter has learned recently. With all of their downtime and problems, they have found that simply notifying their users that something is wrong makes everyone feel a bit more comfortable that their favorite micro blogging service will be around.
The IT folk out there could really learn from this. Inform, don’t shelter.

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