Item Not As Described Dispute – Where’s the line?

A member of the SAHM’s eBay Group on Facebook posted this question:
“I’ve been selling on eBay for about two years and today had my first PayPal claim for an item not as described filed against me but the type of item (hair color) gives me pause on what I should do. She sent me a message that she had received it, that she was happy and couldn’t wait to use it, as well as left me positive feedback. I have left her positive feedback as well.
The next day I get a message from her that the new hair color didn’t …read more