Can eBay Sellers Ever Win Paypal Disputes?

I received this email from fellow seller Linda:
“I just got off the phone with Paypal. A customer of mine claimed one item out of a multiple item sale was broken in transit. I asked for a picture and he never provided one. I even had paypal request a pic and never got one.
I’ve been paying someone to package and ship my eBay items. He guarantees his work and would reimburse me but I had to provide a picture to prove the damage. The customer escalated to a claim under “Item Not as Described” and Paypal automatically sent determination …read more