I recently came across Adocu.com – blogging gone nano through a good friend and while the product that they are proposing, Twitter with only one word, sounds strange, the underlying concept makes a lot of sense. Why do we bog ourselves down with so many words? Technical support could take a lesson from these guys.
Many of the responses that nonits (non-IT folk) receive from IT start with a, “Have you checked the amount of free RAM on your computer?” or, “What processes were running when this occurred?” My guess is that if you knew the answers to …read more

I love hearing great stories from IT people and nonits (what I’ve decided to call non-IT folk) and below is part of an email that a lovely IT reader sent in:
If something does break and there are error messages that come up, WRITE THEM DOWN. I can’t stress this enough, those error messages appear for a reason and usually indicate the problem. If you can’t duplicate the issue then it’s not an issue anymore.
To explain this a little clearer, lets break this apart into easier to digest chunks.

When an error message pops up on the screen, it means there is …read more