Success Secrets: Managing online communities with Patrick O’Keefe

As part of Success Secrets, this and every Friday, we talk with entrepreneurs and other professionals about building a business.
This week, I’m talking with Patrick O’Keefe, author of Managing Online Forums. If you manage any kind of community online (through a forum, a blog, a chat room), Patrick’s insights will help you.
Plus, if you don’t think you need an online community, hear what Patrick has to say.
(Image courtesy of Shannon Cherry of BeHeardSolutions.com)