Microsoft Customer Service – What’s the Deal?

I was speaking to a friend and fellow blogger, Shea, who shared with me a recent experience she had while trying to deal with someone within Microsoft’s customer service and tech support structure.
Here’s what was shared:
It was a pretty basic call – I was at work, installing Office 2003 (yeah, we’re old school) on my newer PC.  I was using a dinosaur and upgraded.  The dinosaur had a license of Office installed, but since that wouldn’t be used any longer, we were just moving the license to the new PC.
The product key was denied because it was associated with another …read more