Lessons from American Airlines

I think all of us understand that rising fuel prices will equal a higher ticket price at for air travel.
But charging 15 bucks to check in a first bag  (let alone the $25 per additional bag) is simply a dumb move. Especially when there are already problems with getting luggage to arrive when you do!
Frankly, it’s a bad PR move.
A vast array of confusing fees, surcharges, and penalties simply angers valuable customers. And think of all the people who will try to ’save’ money by not checking in bags. For me, it means if I fly with my family, I …read more