Is Customer Service Dead for Xbox Live?

It’s been quite awhile since my issues with the red-ring-of-death (RROD) and working with Microsoft to get everything replaced. Then I had the problems with my Xbox Live service not working anymore.
With those problems there were a number of occasions where I had some telephone conversations and email exchanges with people either employed at or by Microsoft to help their customers that have experienced issues.
For the most part, my experience hasn’t been horrible. It could have been better on occasion but it was nothing like this guy’s.

Pat Thornton, the Journalism Iconoclast, has shared his recent experience with trying to …read more