A member of the SAHM’s eBay Group on Facebook posted this question:
“I’ve been selling on eBay for about two years and today had my first PayPal claim for an item not as described filed against me but the type of item (hair color) gives me pause on what I should do. She sent me a message that she had received it, that she was happy and couldn’t wait to use it, as well as left me positive feedback. I have left her positive feedback as well.
The next day I get a message from her that the new hair color didn’t …read more

I received this email from fellow seller Linda:
“I just got off the phone with Paypal. A customer of mine claimed one item out of a multiple item sale was broken in transit. I asked for a picture and he never provided one. I even had paypal request a pic and never got one.
I’ve been paying someone to package and ship my eBay items. He guarantees his work and would reimburse me but I had to provide a picture to prove the damage. The customer escalated to a claim under “Item Not as Described” and Paypal automatically sent determination …read more