A member of the SAHM’s eBay Group on Facebook posted this question:
“I’ve been selling on eBay for about two years and today had my first PayPal claim for an item not as described filed against me but the type of item (hair color) gives me pause on what I should do. She sent me a message that she had received it, that she was happy and couldn’t wait to use it, as well as left me positive feedback. I have left her positive feedback as well.
The next day I get a message from her that the new hair color didn’t …read more

Yes, there actually is a real person at Paypal that you can contact about disputes. Colin Rule, aka the Paypal Dispute Resolution Guy, is also a guest blogger on eBay’s Chatter Blog. eBay sellers on the Power Seller Board confirm that Rule has helped them resolve issues and gives reasonable, practical advice on how to work through disputes with buyers.
You might want to bookmark Rule’s blog for future reference, in the event that you need assistance with dispute resolutions in the future.