Customer Service More Important Than Ever?

In a tough economy, it is much easier, and much cheaper to hold on to the customers you have, than it is to find new ones. If your small business isn’t trying to keep in touch with current or past customers, or working for repeat business, you’re missing out on sales.
In today’s economy you can’t have average or poor customer service and expect to get by, but many small businesses (and large businesses) have a hard time understanding that. If you get it you’re ahead of the competition.
Customer service is one of the things you can do better than the …read more