Crisis Management: How Do You React?

We at b5media experienced a “crisis” of sorts the other day: our servers went wacky. At first I reacted with, “Oh well, I’ll just ride this one out”. Later in the day, after continued error messages while attempting to get into my blog, I said to myself, “Crap (the worst cuss word I could muster), now my page views are going to be messed up.” Once again however, I resolved to ignore the problem for a day.
To what do I credit this seemingly “blase” attitude about a crisis? Well, I’ve been through it before, I’ve raised three daughters, I’ve been …read more