For the love of all that is helpful, write it down

I love hearing great stories from IT people and nonits (what I’ve decided to call non-IT folk) and below is part of an email that a lovely IT reader sent in:
If something does break and there are error messages that come up, WRITE THEM DOWN. I can’t stress this enough, those error messages appear for a reason and usually indicate the problem. If you can’t duplicate the issue then it’s not an issue anymore.
To explain this a little clearer, lets break this apart into easier to digest chunks.

When an error message pops up on the screen, it means there is …read more